Urgent Safety Recall (UK/EU): Child Costumes (Item No. 20677 & 20511)

Dear Customer, 

We hope this message finds you well. 

First and foremost, we would like to extend our sincerest apologies. If you have recently purchased the Child Boy Red Skull Reaper Costume (Item No. 20677) or the Child Boy Scary Brown Zombie Costume (Item No. 20511) from our store, as shown in the reference images below, please carefully read the following important information. 

Following a routine product inspection conducted by the UK Office for Product Safety and Standards (OPSS), the above costume styles have been found not to comply with local safety regulations, particularly those concerning the risk of strangulation. Specifically, the cords, drawstrings, and functional or decorative straps on these garments do not meet the relevant safety requirements, as their design may pose a potential risk of entanglement or tripping. 

Although no incidents or injuries have been reported, your safety and satisfaction remain our top priorities. Therefore, we are taking immediate corrective actions to ensure your well-being. 

First, we kindly request that you stop using the affected costumes immediately and dispose of them safely. 

Second, in the interest of full transparency, we publicly disclosed this matter here.  

Most importantly, to resolve this issue promptly and responsibly, we have launched a dedicated Refund Program. Upon confirmation that you have received this notice, we will process your full refund within 1–3 business days. No return is required. 

If you are eligible for this Refund Program, please contact us at support@joyin.co. Kindly include your order number and purchase date in your email. Our customer service team will follow up and assist you with the refund process. 

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience and understanding. We are fully committed to maintaining the highest safety standards and to resolving this matter efficiently. Your trust in our brand means a great deal to us. 

Thank you for your cooperation. Should you need any further assistance, please do not hesitate to contact us at support@joyin.co. Sincerely, Customer Service Team